FAQ - Frequently Asked Questions

At Somerset Workwear, we are always looking to improve and help our customers with their buying experience online and in-store. If for any reason you have not been able to find the answer to your question, please feel free to contact us by email.

• Q1: Do you have a trade counter I can visit?

  A1: Yes, we do. We welcome visitors to come in to shop and try on our workwear. Here you can also discuss your embroidery and printing requirements with our experienced staff. Our trade counter is open Monday-Friday from 8am-5pm and is situated on the Westfield Industrial Estate, Westfield, Radstock, and can be found at Unit 11 next to Screwfix. For your sat nav, enter BA3 4BS. Please note that we only accept credit card payments.

• Q2: If I require embroidery or printing of my workwear, how do I go about this?

  A2: Simply contact us by calling or by e-mail. Though the customising of garments can't be processed via the website yet, you can still order your workwear and then contact us as soon as possible to discuss the embroidery / printing you need. Once we have seen your design and know where you wish the detail to be, we can then supply you with a quotation. For our garment printing service, we offer a vinyl heat transfer process, not sublimation printing.

• Q3: What format should my logo design file be in?

  A3: For embroidery and printing, this should either be a .jpg or a good-quality PDF. We can also accept vector files in .ai and .eps format or a vector PDF file. 

• Q4: Do you send to all parts of the UK and also internationally?

  A4: We send orders to many destinations around the world but if your country is not shown please do contact us as we may be able to assist you. You can see which countries we ship to in the drop-down list at the checkout stage or by visiting our UK delivery and International delivery pages.

• Q5: How much do I pay for shipping?

  A5: The shipping charge will be added to your order and visible on your receipt before you check out. The shipping charge is based on what products are being ordered and the destination country. See our page for UK delivery charges and International delivery charges.
  
  

• Q6: What are the accepted payment methods?

  A6 We accept credit card payments online or at our trade counter. MasterCard, VISA, American Express and PayPal are accepted. Please note that we do not accept cash. If you would prefer to pay by phone please call us and we would be happy to assist. Please quote your web order number when calling us.

• Q7: What currency do I pay in?

  A7: The currencies accepted are EUR, USD and GBP and are processed through the secure OPAYO (SagePay) Gateway or by Paypal. Please read our Terms and Conditions for more information.

• Q8: When do I receive my order?

  A8: We know that once you place an order that you would like it as soon as possible. We aim to dispatch most orders in 2-5 business days, though occasionally due to product availability that may not be possible. We dispatch orders using either APC, DHL or Royal Mail. Delivery time will depend on the destination and address.

• Q9: Do I have to pay international taxes and duties?

  A9: Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. We cannot control and are not responsible for any duties/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.

• Q10: Who should I contact if I have a query about my order?

  A10: Information can be found on our Order Help page.

• Q11: What are the conditions of use for promotional codes and when should I enter it?

  A11: Promotional codes are not valid in conjunction with other offers, discounts or promotions, and are subject to the condition of use. You can enter the promotional code on the shopping cart page in the 'Apply Discount Code' field and then click 'Update Shopping Cart'. You can also apply the discount at checkout on the payment method page.

• Q12: Where can I leave a review?

  A12: You can leave a review on the product page under the Reviews tab or on Google.

• Q13: What is your returns policy?

  A13: Please see our Returns Policy page for information about faulty and unwanted goods.

• Q14: How do I reset my password?

  A14: If you have forgotten your password, you can reset it by visiting the Forgot My Password page, then type in your email and click 'Reset My Password'.

• Q15: Who do I contact if I have a large quantity requirement and require a quotation?

  A15: We welcome the opportunity to quote for any large quantities. You can contact our Sales Team by calling +44 (0)1761 233230 or email [email protected] for all enquiries including quotes for large order requests. We also have an online contact form you can use to get in touch with us.